Agent types explained

Choosing the right agent type#

Each agent you create has a type that shapes what it's good at. You choose the type when you create the agent, and you can change it later. Here's what each one is for.

Training agent#

A Training agent answers your staff's questions from your internal knowledge — handbooks, procedures, policies. It's the most popular type, especially for franchises and multi-site teams where the same questions come up again and again. Point it at your internal documents and your team gets consistent answers instantly.

Ask-Us Agent#

An Ask-Us Agent answers your visitors' questions from your website and your documents. Enter your Authorised website URL and LucyIQ reads your public pages; add your frequently asked questions and product details too, and it handles the routine enquiries so your team doesn't have to.

Help agent#

A Help agent answers support questions and can escalate to a human when it can't help. When escalation happens, LucyIQ raises a support ticket and captures the customer's email so your team can follow up. See How the Help agent escalates.

Booking agent#

A Booking agent helps customers make appointments and works with a range of calendar systems. There's also a gym-focused variant for fitness businesses.

You can run several at once#

Your subscription includes multiple agent slots, so you can run different types side by side — for example a Training agent for staff and an Ask-Us Agent for customers. Each agent has its own knowledge, personality, and settings.