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Browse by topic
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Getting started
New to LucyIQ? Set up your first agent and learn the essentials.
2 articles- What is LucyIQ?
- Setting up your first agent
Agents
Every agent type, personality, and how to embed your chat.
3 articles- Agent types explained
- Adding the chat to your website
- Taking a call with Call Assist
Knowledge
Add documents, connect your website, keep answers up to date.
1 article- Adding documents and connecting your website
Billing & plans
Your answers allowance, renewals, upgrades and downgrades.
2 articles- Plans and pricing
- Understanding your answers allowance
Help & tickets
How the Help agent escalates to a human, and managing tickets.
2 articles- How the Help agent escalates to a human
- Sending files and attachments
Troubleshooting
Fix common issues — chat not appearing, outdated answers, email.
2 articles- My chat isn't appearing on my website
- Common questions
Account
Users and permissions, your business details, cancelling.
2 articles- Users and permissions
- Who gets told, and how
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